At Grasmere we strive to give you, the customer, a large variety of hand-crafted products and objects of art. Most of these were created by individual artists, small workshops, or were imported from overseas from Fair Trade sources. Our products can not be sent back to large warehouses or overstock liquidation companies. We offer a limited return policy reflecting our commitment to the arts and crafts.
We can not accept returns on any original art work or antiques.
All general items can be returned within 14 days of purchase for a merchandise credit. COVID-19 update: Due to the extraordinary nature of this pandemic, we cannot accept returns at this point in time. Thank you for your understanding.
All returned items must be in good condition and must be unworn (clothing, accessories).
We can not accept returns on any Holiday merchandise.
We can not accept returns on any live plants, fresh arrangements or fresh evergreen wreaths or swags.
We extend our return policy at the end of the year for general merchandise (excluding all Holiday items) since Grasmere closes right after the Holidays and stays closed for January.
General merchandise purchased after December 10th can be returned within the first two weeks of February.